The Veterinary Defence Society is holding one-day communications training seminars for all members of the practice team.
The Team Approach Seminars will tackle some of the common problems in practice such as ineffective communication between practice and client. These seminars take place all over the UK - please ask for more details.
Managing Difficult Situations Seminars will focs on dealing with complaints, difficult and emotional clients and help develop the special skills needed to defuse these situations. These seminars are for veterinary surgeons and other members of the practice team.
You can also contact us for a bespoke quote for our In-Practice training and information on our Graduate Reunions.
For further details, contact Marina Baxter c/o the VDS by telephone on 01565 652737, or email: mbaxter@vetdef. co.uk