Help

Below you will find answers to a few common questions:If you can't find the answer to your question a link to the contact form is provided at the bottom.

You can also find some user guides at www.vetpol.co.uk:

To find these guides, click on the tab at the top of this site for Vetpol, then when you reach the site choose "User Guides" under "Menu" on the left.

What is the cost to register on this site?

Nothing if you are a member of a veterinary practice or part of the wider veterinary community. There are no registration fees for eligbible buyers or sellers.

How much does it cost for sellers to place listings?

Is this site secure?

Yes. Your transactions are protected by the latest encryption technology.

How do I find what I'm looking for?

You have several options:

  • We offer a quick search form on the front page for you to enter keywords to search.
  • We offer an Advanced Search page for you to refine your search criteria.
  • We offer browsing filters when you are browsing by category.
  • If you already know what you are looking for you can browse the categories listed on the left side of the site's pages.

Can I save items to revisit later?

Yes. You can maintain your own "favourites" list within your account. Each listing on our site has an "add to favourites" link. Simply click that link and we will add that item to your favourites list.

What if I can't find what I'm looking for?

You can set up search filters within your account area. Our site will then screen all new listings, as they are placed on the site, and if an item is listed that meets your filter (search) criteria, we will automatically send you an email notification.

How do buyers and sellers communicate with each other?

We provide buyers with the ability to contact the seller through a form that is accessible on each of the seller's listing pages. The seller will then be notified by email of the buyer's questions and the seller can either reply by email or log in to their account and reply through our onsite messaging system. The seller can choose to keep their email address anonymous.

How do I use my shopfront?

You order a shopfront in the same way as you order any other items, but the shopfront may need to be approved by an administrator to complete the  order. After you have ordered the shopfront and the order has been approved links appear on your My Account page to "my shopfront" and "shopfront control panel" from where you can control your shopfront.

You can find instructions on how to use your shopfront by clicking shopfront help under the control menu column on your shopfront control panel or by clicking here.