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Consultations & Client Communication Consultations & Client Communication

  Many Veterinary Nurses now perform consultations and clinics, and it is important that VNs are confident and effective communicators, and possess the skills to assist them in a variety of situations. Effective communication skills can make SUCH a difference to client trust, compliance, how well clients bond to the practice, and whether they take heed of advice - and thus directly affects clinical outcome for our patients. This module will cover some key aspects of communication skills including consultations, assisting with euthanasia and bereavement, and discharge procedures.   In this module we will cover: 'The Consultation model' as a framework for performing effective consultations - the model has been used for years in veterinary training, and offers an excellent 'framework' for running a consultation Evaluation and discussion on consultation styles, problems and solutions - Sharing tips and ideas on talking to clients, dealing with different types of clients, and different situations! Euthanasia and bereavement support - a basic exploration of this area - Nurses play a fundamental part in supporting clients during these very difficult consultations, and this work will give you some ideas and support on how to deal with these situations Discharge procedures - how do you do yours? - Again, a fundamental aspect of the nurse's role - but are you doing it well? Could you do more? What difficulties do you have? Reflective skills - reflecting on learning from the module - Reflection is a key aspect of learning and professional development, and all ONCORE modules help to develop this skill   For more information and to book, please visit our website: www.oncoreepd.co.uk OR contact Jill on jill@oncoreepd.co.uk Tutor: Jill Macdonald DipAVN (surg) RVN FHEA MBVNA Jill has taught veterinary communication skills at the...

 
Low Stress Handling in Cats Low Stress Handling in Cats

  SUMMARY This interactive course will focus on the use of feline-friendly handling techniques that will reduce the problems associated with anxious or fearful cats, thereby increasing productivity, safety and job satisfaction for veterinary staff too. We will discuss handling strategies that can be tailored to the individual cat and situation, and general changes to the environment to help most feline patients adapt better in the clinic. We will also explore the advice to be given to prepare cats and owners in advance of visits; as well as how to reintegrate cats into the home following a hospital stay.     LEARNING OUTCOMES By the end of this module, successful candidates will be able to: Understand the reasoning behind the importance of low stress handling of cats Know and apply principles of low stress cat handling, pre-emptive measures and trouble shooting within the practice Be able to advise clients on helpful techniques to reduce cat stress before, during and after travel to the practice   All of our modules are run as structured group courses, using a dedicated 'Virtual Learning Environment' where you can access all of your materials and the discussion forums.   Learn alongside other VNs from the comfort and convenience of your home or office, and share problems and solutions with other VNs and your tutor. TUTOR Linda Ryan DipAVN (Medical) VTS (Oncology) RVN Karen Pryor Academy Approved Training Partner   Visit our website: www.oncoreepd.co.uk for more info and/or to book, or email us: info@oncoreepd.co.uk  

 
Nurse Clinics - putting your ideas into practice Nurse Clinics - putting your ideas into practice

About this module: We all have lots of ideas about how we can develop those areas where nurse consultations can have a vital input to preventative healthcare - and creating bonded clients, improving client compliance, and providing nurse job satisfaction - but it's just getting started that's the difficult bit! This module will help put together a strategy for planning, implementing, marketing and developing the nurse clinics aspect of your practice. Whether you do nurse clinics already, or haven't yet got underway - this module will be a vital step in moving forward. Areas covered include: Ideas and opportunities for nurse clinics in your practice. Looking at the pros and potential pitfalls to running clinics in your practice Clarifying the nurse's role, plus identifying and discussing areas which may cause difficulties . Develop a simple yet effective marketing plan to highlight your new service -from raising client awareness in the waiting room to support materials To charge or not to charge? Why and how to apply a pricing structure to your nurse appointments. Monitoring and development - examine successes and failures, and use these to develop your clinics in the future .  Create a clear practice plan with, and for, the whole team. By the end of this module, successful canidates will be able to: Appreciate the role of the Vet Nurse in clinics, develop ideas for expansion, and understand limitations Devise a simple yet effective marketing plan for clinics in own practice Construct a basic monitoring and development plan to lead the practice team forward, and to continue to improve and refine nurse clinics at own practice DURATION - 6 weeks/15 hours study time (flexible) | Cover your year's worth of CPD in one course Tutor: Jill Macdonald DipAVN(surg) RVN FHEA   Jill spent 12 years...

Oncoreepd, Online Cpd, Online Eduation, Online Learning, Online Modules, Vn Cpd  
Leadership Skills for Head Nurses Leadership Skills for Head Nurses

COURSE SUMMARY The Head Nurse or Practice Manager role and the challenges associated with it can vary tremendously, depending on the environment, management and staff structure and practice type/size. Many may also have evolved into a management position with little or no training and/or support, and feel ill-equipped to deal with the array of responsibilities that are required of them, in what can and should be a fulfilling and rewarding position that could transform your career. Whether you are planning on moving into management, are new to the head nurse or practice manager role, or have held this position for a while and just need some new ideas; then this module will assist you with some of those essential skills needed to be a confident and effective manager and leader.     SYLLABUS: MODULE I Time Management - it can be so difficult to fit the variety of tasks we need to into our working day, but efficient time management is essential to get things done, free your time for important stuff, achieve that ever coveted life/work balance, and stay sane! Delegation - we know we need to do this, right? But why and where does it go wrong? Why do we feel we can't pass some things along? Learn how to delegate effectively and for the good of everyone! Successful meetings - ok, so we've all been to those meetings that seem to never end, and have no clear outcomes.. Learn some key strategies for ensuring meetings are organised, fruitful and enjoyable! Reflection - Thinking about 'where you are, your strengths and weaknesses, how to move forward and where you want to be' are all essential skills for a successful manager, and will help you in areas beyond your work too. LEARNING OUTCOMES: MODULE I By the end of this module, successful candidates will be able to: Identify key strategies in achieving effective and efficient time management, applicable to own situation Appreciate and implement...

 
Canine Behaviour Basics - Low Stress Handling Canine Behaviour Basics - Low Stress Handling

COURSE SUMMARY How confident are you at helping the stressed dog in practice? Do you understand the signs of stress/anxiety and, more importantly, do you know how to alleviate these for the good of all? These are essential skills in providing effective routine and preventative health care for canine patients, safely. For all aspects of care for dogs, including in-practice management – behaviour is EVERYTHING! Are you prepared?! This interactive course will focus on the use of canine-friendly handling techniques that will reduce the problems associated with anxious or fearful dogs, facilitating increased productivity and job satisfaction. We will look at strategies that can be tailored to the individual patient and situation, and general changes to the environment that will simply help many canine patients adapt better in the clinic. We will also explore advice to be given to prepare dogs and owners in advance of visits; as well as how to optimise care and compliance at home following a practice procedure.   LEARNING OUTCOMES By the end of this module, successful candidates will be able to: Understand the reasoning behind the importance of low stress handling of dogs Know and apply principles of low stress dog handling, pre-emptive measures and trouble- shooting within the practice Be able to advise clients on helpful techniques to reduce dog stress before, during and after travel to the practice LEARNING & TEACHING METHODS Guided research of areas relevant to this topic The use of discussion forums to share experiences and solutions to problems Creation of new protocols to take with you and assist you in the future Reflection on work to help you progress professionally Full IT and tutor support throughout, with feedback on your work on completion of the module       TUTOR Linda Ryan DipAVN (Medical) VTS (Oncology) RVN   ...

 
bus Free Seminars from Citation Free Seminars from Citation

Citation run FREE taster Seminars across the UK - your chance to find out more about your HR and Health & Safety As market leaders in HR and Health & Safety, Citation run seminars that are focused on helping you to understand your options in HR and what's required of you to keep your staff safe Understand what you need to know as a business owner - attend a Citation seminar All Citation seminars are free to attend, and there's no hard sell. Citation Seminars are an opportunity to find out how to overcome the every day problems that impact UK Businesses. From shared parental leave to sickness absence and the Health & Safety basics, the Seminars are structured with you (and your business needs) in mind. If you'd like to come along for free advice on the issues our clients ask us about most click on ‘Visit my Website’ under Seller Info

 
bus Training from Citation Training from Citation

Ensure that you and your team are up-to-date, with the support of our expert trainers Our capability to understand & deliver Our training services ensure that our clients are operating within the legal framework and are kept up-to-date with changes in thinking and legislation. Our aim is to ensure that not only will the basics be right, but that our clients will be protected and supported and all times What can you expect from a Citation training course? Qualified Trainers We see our training courses as a way of transferring knowledge and expertise. Our trainers are passionate about their subject matter and it is this passion that inspires delegates to learn. Flexibility in Learning All of our courses can be delivered at your own premises at a time to suit you and your team. Straightforward Employers have a legal responsibility to ensure that they have given their staff training across a variety of fields. Being based on real life examples, our courses meet these requirements. Plus, we use plain english, rather than bombarding everyone with jargon. Guidance Materials Our courses are accompanied by useful guides and supporting documenation. Following successful completion of the course, each delegate will receive a personalised certificate. Training Courses - Employment Law Harassment and Bullying Discipline & Grievance Effective Appraisals Equal Opportunity & Diversity Interpersonal Skills Leadership Skills Performance Management Recruitment Workshop Training Courses - Health & Safety First Aid at Work Asbestos Awareness COSHH Awareness Fire Awareness & Marshal Training First Aid at Work Health & Safety Awareness IOSH Directing Safely IOSH Managing Safely IOSH Working Safely Manual Handling Working at Height To find out more about us click on...

 
Carolyne Crowe Coaching and Mentoring Carolyne Crowe Coaching and Mentoring

Wanting to get the most out of your life and career as a vet, but unsure of your next step? Needing confidential support and guidance? As an experienced vet and accredited coach, Carolyne can help you overcome the personal and professional challenges you face on a daily basis. Contact Carolyne Crowe to find out more about living life to the full and achieving your ambitions. To find out more about Coaching and Mentoring click on 'Visit my Web Site' under Seller Info

 
eCPD Wound Management & Surgical Oncology

In this 5 part series, Nick Bacon focuses on surgical wound management techniques that are useful in everyday surgery as well as more advanced reconstructive surgery and surgical oncology. ***The cost of this course also includes unlimited access to vet-ecpd.com for 1 full month, allowing you to view hundreds of hours of certified CPD lectures on a huge variety of topics!** The course will cover the basics of wound healing and skin anatomy, in order to then understand the principles behind local flaps, and tension relieving techniques, before moving onto the more advanced free skin grafts, axial pattern flaps, and distant direct flaps. The course will also provide a grounding in surgical oncology principles, from which it is hoped an awareness of tumour biology will lead to improved surgical planning, and ultimately better decision-making for the patient. Topics to be covered include: -Flaps, grafts and tension-relieving techniques – Why some wounds refuse to heal, and how some common reconstruction problems might be avoided. -Surgical oncology principles and planning -Common tumours in difficult locations and how best to deal with them including reconstruction in awkward places- the face, perineum, and lower extremities www.vet-ecpd.com www.centralcpd.co.uk

 
eCPD The Role of Nurses in FCKD & FLUTD

The Role of Nurses in Feline Chronic Kidney Disease & FLUTD A series of five videos with Martha Cannon on the role of nurses in feline chronic kidney disease and FLUTD. ***The cost of this course also includes unlimited access to vet-ecpd.com for 1 full month, allowing you to view hundreds of hours of certified CPD lectures on a huge variety of topics!** The veterinary nurse plays an important role in the diagnosis and long term management of chronic kidney disease and lower urinary tract disease, but both can be frustrating cases to diagnose and manage successfully. This series will give viewers the confidence to manage these commonly presented patients both in and out of the clinic environment. Topics to be covered include: Urine analysis- what can we learn, when should we test and what for? Chronic kidney disease- interpretation of diagnostic tests, inpatient and out patient care. Hypertension- how often to check and what do the numbers mean Lower urinary tract disease- advances in the understanding of its causes and current approaches to treatment. Urethral obstruction- emergency management to reduce anaesthetic risk, which catheters to use and when. www.vet-ecpd.com www.centralcpd.co.uk

 
Online eCPD Feline Jaundice and Anaemia

A series of six videos with Martha Cannon on feline anaemia and jaundice. ***The cost of this course also includes unlimited access to vet-ecpd.com for 1 full month, allowing you to view hundreds of hours of certified CPD lectures on a huge variety of topics!** The aim of this series of videos is to provide a practical approach to the investigation of cats presenting with anaemia and/or jaundice. It reviews the most common causes of regenerative and non-regenerative anaemia and hepatic and post-hepatic jaundice in cats and explores the treatment options open to the general practitioner. Topics covered include: Interpretation of the feline haemogram Common causes of regenerative and non-regenerative anaemia in cats Practical tips on the collection of bone marrow samples How to give a blood transfusion in practice Common causes of hepatic and post-hepatic jaundice in the cat Diagnosis and treatment of inflammatory liver disease, acute pancreatitis and hepatic lipidosis   www.vet-ecpd.com www.centralcpd.co.uk

 
Online eCPD Wound Management & Infection Control

A series of 5 videos on wound management and infection control with Georgie Hollis and Rob Watkins. ***The cost of this course also includes unlimited access to vet-ecpd.com for 1 full month, allowing you to view hundreds of hours of certified CPD lectures on a huge variety of topics!** Wound management is a role increasingly carried out by veterinary nurses within the practice setting. In order to carry out this role effectively and efficiently, a good understanding of the processes involved in wound healing and skills in assessing the type of wounds which present, and complications that may be associated with them are needed. Additionally a good knowledge of the types of wound dressings available on the market, and the types of wounds they are most suited to are needed. Infection control is also a consideration in wound management, as well as many aspects of veterinary practice, this series reviews the basics of infection control, how things can be improved and the relevance of multidrug resistant infections. It will also give nurses more confidence in these areas as well as giving them a sound understanding of the reasons why wounds may fail to heal ’normally’ and what we can do to get them ’back on track’. Topics covered include: -A revision of the natural healing process and the basics of infection control -Preparing a wound to promote healing -Dressings- which ones, how and when www.vet-ecpd.com www.centralcpd.co.uk

 
Online eCPD The Growing Problems of Fat Cats

***The cost of this course £35+VAT also includes unlimited access to vet-ecpd.com for 1 full month, allowing you to view hundreds of hours of certified CPD lectures on a huge variety of topics!** A 5 part series on The Growing Problems of Fat Cats with Martha Cannon. Please find the course notes to the right- we recommend that you download these and use them alongside the videos. Course synopsis: More than 25% of the cats in the UK are classed as overweight or obese-although in Practice this number seems much higher as they have many related health issues so they can present more often to the clinic than their slimmer feline friends. This one-day course will focus on the “growing” issue of feline obesity and their associated health problems, including diabetes mellitus , feline lower urinary tract disease and hepatic lipidosis. The placement and management of commonly used feeding tubes will also be discussed as essential care for some of these cases. Finally tips and advice will be given on how to run successful weight clinics to reduce the percentage of fat cats in your care. Topics to be covered include: -Diabetes Mellitus -Feline Lower Urinary Tract Disease -Hepatic Lipidosis -Placement and management of the commonly used feeding tubes -Tackling Obesity: how to run successful weight clinics for cats www.vet-ecpd.com www.centralcpd.co.uk

 
Online eCPD The Highs and Lows of Adrenal Disease

***The cost of this course also includes unlimited access to vet-ecpd.com for 1 full month, allowing you to view hundreds of hours of certified CPD lectures on a huge variety of topics!** A series of six videos with Fiona Adam investigating all aspects of adrenal disease. This series will refresh delegates on the pathophysiology of the adrenal gland before moving on to discuss all aspects of adrenal disease from the commonly presented Cushingoid to the lesser diagnosed Conns syndrome. Using case examples, the course will cover diagnosis and latest treatment protocols and finish with a discussion on the concept of relative adrenal insufficiency of critical illness. Topics to be covered include: -Hyperadrenocorticism/ Cushings -Hypoadrenocorticism/ Addisons -The mysterious “incidentaloma” -Hyperaldosteronism/ Conns -Discussion of the concept of relative adrenal insufficiency of critical illness www.vet-ecpd.com www.centralcpd.co.uk

 
Online eCPD Haematological and Haemostatic ECC

A 6 part series on Haematological and Haemostatic Emergencies with Shailen Jasani. Not enough red cells, not enough blood clots……… Anaemia is a relatively common problem affecting dogs and cats and some of these patients present as emergencies. This series starts by discussing the different types of anaemia and how to approach the anaemic patient. It then moves onto transfusion medicine in the context of the anaemic patient. The second part of the series focuses on coagulation, reviewing some of the basic physiology and haemostatic testing before going on to discuss transfusion therapy for clotting disorders. The series ends with some case scenario discussions Topics covered include: Immune-mediated haemolytic anaemia (IMHA) Immune-mediated thrombocytopenia (IMT) Rodenticide intoxication Canine angiostrongylosis (lungworm) www.vet-ecpd.com www.centralcpd.co.uk

 
eCPD Understanding Jaundice and Anaemia

A series of seven videos on Jaundice and Anaemia with Fiona Adam. Jaundice is a relatively common presenting sign that is often difficult to navigate. This seven part series demonstrates how to differentiate between the three mechanisms that can result in jaundice- erythrocyte destruction, hepatic disease or post-hepatic obstruction of the biliary system, and how to then use a logical approach to reach a definite diagnosis. Using case examples, practical tips are discussed for the distinction of the pathogeneses, diagnosis and treatment of the underlying diseases. Immune-mediated haemolytic anaemia (IMHA) is one of the most common causes of jaundice in dogs and often presents in an emergency situation- a review of emergency stabilization of these patients, and IMHA treatment options are discussed, as well as the other differentials that should be considered in these anaemic and jaundiced patients. Topics to be covered include: A logical systematic approach to jaundice Review of immune- mediated haemolytic anaemia Blood transfusion and OxyglobinTM use www.vet-ecpd.com www.centralcpd.co.uk

 
Online eCPD Hepato-biliary Disease

Hepato- Biliary Disease and Pancreatic Disease in the Dog and Cat A six part series by Rob Foale investigating hepato-biliary disease and pancreatic disease in the dog and cat. Diagnosing the underlying aetiology of hepato-biliary and pancreatic diseases in cats and dogs can often be frustating and complicated, especially if your knowledge of liver and pancreatic pathophysiology is a little hazy. Supported by case examples, this series will present all the major diseases that affect the liver and pancreas in cats and dogs, discuss the diagnostic approach to such patients and review current recommended therapeutic protocols. Topics covered include: -The clinical pathology of hepato-biliary and pancreatic disease patients and how to make accurate diagnoses -Toxin-induced and breed-related hepatopathies -Diagnostic imaging techniques appropriate for hepato-biliary and pancreatic disease cases -The nutritional management of patients with pancreatic pathology www.vet-ecpd.com www.centralcpd.co.uk

 
SkillsTree: Personal and professional development for veterinary staff SkillsTree: Personal and professional development for veterinary staff

A new veterinary professional development service has been launched. SkillsTree offers a unique range of coaching and training opportunities to help support veterinary surgeons, nurses and students to move forward in their career, develop new skills and build job satisfaction. Utilising the most modern evidence-based teaching and learning strategies, SkillsTree is the first veterinary CPD company to offer a combination of coaching and simulation opportunities to clients.   The three ways in which SkillsTree supports veterinary staff are: Online CPD courses to build skills and confidence in a time-effective and easy-to-access format 1-on-1 coaching packages, offered through a convenient and confidential telemedicine portal, to help individuals to identify, and achieve important goals Practice/clinic workshops for the whole team, focusing on professional and communication skills topics, tailored to meet your specific training needs

 
Laparoscopic Bitch Spay

Wednesday 20th & Thursday 21st September 2017 The Clinical Skills Lab,  Fitzpatrick Referrals Soft Tissue and Oncology,  70 Priestly Road,  Guildford,  Surrey,  GU2 7AJ Course leader: Philip Lhermette In Association with Storz This course provides a practical introduction to laparoscopy and minimally invasive surgery with the emphasis on basic laparoscopic techniques that can be performed in first opinion practice. The advantages and disadvantages of minimally invasive procedures will be discussed and there will be a brief overview of instrumentation and instrument handling techniques followed by more detailed discussion of laparoscopic principles, the approach to the abdomen and laparoscopic organ biopsies. The use of electrosurgery and other haemostatic techniques in minimally invasive surgery will be covered on day two followed by detailed instruction on laparoscopic ovariectomy and ovariohysterectomy using cadavers. Topics to be covered include: Detailed explanation and examination of instrumentation Minimally invasive surgery in general practice- profitability Practical skills tests using laparoscopic trainers Cadaver practical- Approach to the abdomen, exploratory laparoscopy, organ biopsies, laparoscopic ovariectomy, ovariohysterectomy, gastropexy etc www.centralcpd.co.uk www.vet-ecpd.com

 
Managing Skin Tumours and Closing Difficult Wounds

Thursday 6th & Friday 7th July 2017 The Clinical Skills Lab,  Fitzpatrick Referrals Oncology and Soft Tissue,  70 Priestley Road,  Guildford,  Surrey. GU2 7AJ With the use of cadavers, this highly practical course will focus on surgical wound management techniques that are useful in everyday surgery as well as more advanced reconstructive surgery and surgical oncology. The course will cover the basics of wound healing and skin anatomy, in order to then understand the principles behind local flaps, and tension relieving techniques, before moving onto the more advanced free skin grafts, axial pattern flaps, and distant direct flaps. Practical sessions in tension-relieving techniques, skin flaps, and grafts will ensure delegates are confident to take their wound management skills straight back to practice The second day of the course will provide a grounding in surgical oncology principles, from which it is hoped an awareness of tumour biology will lead to improved surgical planning, and ultimately better decision-making for the patient. Practical sessions will include how best to deal with common tumours in difficult locations including reconstruction in awkward places- the face, perineum, and extremities. Topics to be covered include: Flaps, grafts and tension-relieving techniques Why some wounds refuse to heal, and how some common reconstruction problems might be avoided Surgical oncology principles and planning Common tumours in difficult locations and how best to deal with them including reconstruction in awkward places- the face, perineum, and lower extremities www.centralcpd.co.uk www.vet-ecpd.com

 
Two-Day Practical Orthopaedics Course

Lecturer: Fitzpatrick Orthopaedic Specialist The Clinical Skills Lab,  Fitzpatrick Referrals Oncology and Soft Tissue,  70 Priestley Road,  Guildford,  Surrey. GU2 7AJ Thursday 1st & Friday 2nd June 2017 This two day strongly practical cadaver based course will introduce delegates to the basic surgical and orthopaedic principles of management of some of the most common fractures affecting the forelimb and hindlimb in dogs and cats. Each practical cadaver session will be complemented by a theoretical introduction and review of the surgical considerations required in order to achieve successful fracture repairs. Day one will cover transverse radius and ulnar shaft fractures, lateral condylar fractures of the humerus and olecranon fractures. Day two will cover supracondylar fracture of the distal femur, tibial tuberosity fracture, femoral shaft fracture repair, and comminuted or butterfly fragment tibial fracture. TOPICS TO BE COVERED INCLUDE: Surgical approaches Fracture reduction techniques Useful tips and techniques required for dealing with fractures of the forelimb and hindlimb that are commonly encountered in small animal practice www.centralcpd.co.uk www.vet-ecpd.com

 
Practical Head and Neck Surgery – Two Day Course

Thursday 12th & Friday 13th October 2017 The Clinical Skills Lab,  Fitzpatrick Referrals Oncology and Soft Tissue,  70 Priestley Road,  Guildford,  Surrey. GU2 7AJ This two-day course on head and neck surgery is designed to be as clinically relevant as possible. Morning and afternoon sessions are divided into short technique descriptions, indications and complications, followed by hands-on cadaver practicals. Delegate number is restricted to allow for maximal teaching time. Techniques to be covered include thyroid and parathyroid surgery, ear surgery (lateral wall resection and total ear canal ablation), rostral mandibulectomy and maxillectomy and tumours of the lip and muzzle. Principles of laryngeal surgery, specifically arytenoid lateralisation will be covered if delegates request. Topics to be covered include: Thyroid and parathyroid surgery Lateral wall resection and total ear canal ablation Mandibulectomy and maxillectomy Tumours of the eyelids, lip and muzzle www.centralcpd.co.uk www.vet-ecpd.com

 
Hip and Stifle Surgery

A Practical Approach to Surgical Conditions of the Hip and Stifle Joint Wednesday 27th & Thursday 28th September 2017 Fitzpatrick Referrals Oncology and Soft Tissue,  70 Priestley Road,  Guildford,  Surrey. GU2 7AJ Lecturer: Fitzpatrick Orthopaedic Specialist This cadaver based two day practical course will cover the management of the common surgical conditions of the hip and stifle seen in general practice. On day one delegates will be introduced to surgical approaches to the stifle joint along with surgical management of common conditions including patellar luxation, cranial cruciate ligament rupture and associated meniscal damage. The second day will cover the surgical approach to the hip joint including repair and management of femoral head and trochanteric fractures and management of hip luxations. A short theory based lecture will precede each practical session giving an introduction to surgical techniques and considerations. Topics to be covered include: Surgical management of cranial cruciate ligament rupture Treatment of medial and lateral patellar luxation Management techniques for hip luxation Repair of femoral head and trochanteric fractures Femoral head and neck excision (FHNE) www.centralcpd.co.uk www.vet-ecpd.com

 
Two-day Practical Abdominal Surgery

Thursday 2nd & Friday 3rd November 2017 Fitzpatrick Referrals Oncology and Soft Tissue,  70 Priestley Road,  Guildford,  Surrey. GU2 7AJ This 2 day course will cover common abdominal conditions and surgeries through a step-by-step practical approach. Topics will include biopsy techniques of all the major abdominal organs, surgery of the gastro-intestines including resection-anastomosis, pexy techniques and omentalisation/serosal patching, cystotomy and cystectomy, cholecystectomy and partial liver lobectomy. The goal is to make this course as practical as possible; numbers are limited to maximise individual teaching time in the lab, allowing delegates of mixed ability to all benefit from a tailor made program. TOPICS TO BE COVERED: – Biopsy technique of all major abdominal organs – Surgery of the gastro-intestinal system – Cadaver-based practical sessions www.centralcpd.co.uk www.vet-ecpd.com

 
Leadership and Communication CPD with St Francis Leadership and Communication CPD with St Francis

This interactive day takes you through several aspects of leadership and communication giving insight into managing and leading your team more effectively. The day includes: • Examining leadership skills • Looking at the differences between management and leadership • 6 strong tips to good leadership including........ • Knowing yourself - focusing on motivational value systems and the importance of being flexible in your approach with team members • Knowing what you want - establishing core business values and how to communicate them both internally and externally • Applying a structure- planning and communicating that plan to the team • Playing to your strengths - the key to a dynamic team • The art of delegation and how to manage it so your team can reach your practice objectives • How to measure and share your success - guidance on setting up measurement criteria The final session looks at the next steps and content of your post- course mini webinars with guidance on how to run productive sessions with your practice team in order to get practical application from the topics covered at your seminar. Business Academy courses are for St Francis Group members. To find out more, to enrol for this course or to enquire about ALL the benefits of becoming an St Francis Group member, click the VIST MY WEBSITE link This is what some of our Business Academy delegates think of our courses: “…one of the most useful days of management CPD I have ever attended” Practice Partner “Great day - very helpful, brilliant information” Practice Manager “Really positive and reinvigorated for return to work” Receptionist

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SFG -Creating the ultimate customer experience CPD SFG -Creating the ultimate customer experience CPD

In a busy practice environment it is really challenging to deliver the best service consistently. This seminar helps to provide insights on how to achieve this goal and gives help and guidance on taking the stress out of the whole process. This session focuses on communication both internally and externally. It examines what is really needed to ensure that clients get the best possible service in a consistent way and looks at the skills required in order to provide this. The seminar concentrates on • The art of verbal and non-verbal communication • Consistency in the consulting room • Achieving client compliance • Managing team communications • Exceeding client and practice expectations, • Keeping yourself sane To find out more, to enrol for this course or to enquire about ALL the benefits of becoming an St Francis Group member, click the VIST MY WEBSITE link This is what some of our delegates think of our courses: “…one of the most useful days of management CPD I have ever attended” Practice Partner “Great day - very helpful, brilliant information” Practice Manager “Really positive and reinvigorated for return to work” Receptionist

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Support Staff Training St Francis - Telephone Time Support Staff Training St Francis - Telephone Time

This interactive seminar examines how much impact the telephone has in the daily working environment and its' importance as a business tool. • Evaluates professional telephone skills, what is required and how to achieve it for maximum impact. • Demonstrates how to convert an enquiry into an appointment in a step by step approach. • Actively encourages delegates to really understand their clients' needs. • Looks at the importance of working together and how pivotal the team are to the practice. • Focuses on creating bonded clients, presenting the practice services and products well, and getting the right result from all our remote communications. Business Academy courses are for St Francis Group members. To find out more, to enrol for this course or to enquire about ALL the benefits of becoming an St Francis Group member, click the VIST MY WEBSITE link This is what some of our Business Academy delegates think of our courses: “…one of the most useful days of management CPD I have ever attended” Practice Partner “Great day - very helpful, brilliant information” Practice Manager “Really positive and reinvigorated for return to work” Receptionist

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Making the most of marketing -St Francis Group CPD Making the most of marketing -St Francis Group CPD

This seminar will take you through an in depth look at marketing in practice and demonstrates how, whether we realise it or not, marketing is present in everything we do as part of our business. We will explore how to conduct a marketing audit and discuss the best use of the marketing mix focusing on the 7 Ps . • Product - examines what we are providing, looks at exactly what clients want and how we meet their needs and exceed their expectations profitably. • Place - explores the channels available to us with a focus on market segmentation and demographics • Price - an in depth look at pricing strategy, practice positioning and pricing objectives with tools to help establish costs and explore profitability, • Promotion - detailed discussion on all types of promotional activity from traditional methods through to e-marketing and website content and development. • People - focuses on your invaluable team members and their contribution to practice success. • Process - highlights the importance of the operational side of your business. • Physical evidence - evaluates what your practice can offer and how to add value and create the best client experience. Finally there will be a section on how to progress with your practice team and guidance on running sessions with the team back in practice to make practical use of the information from the workshop, with a number of practical helpful tools for you to download and use after this seminar. Business Academy courses are for St Francis Group members. To find out more, to enrol for this course or to enquire about ALL the benefits of becoming an St Francis Group member, click the VIST MY WEBSITE link This is what some of our Business Academy delegates think of our courses: “…one of the most useful days of management CPD I have ever attended” Practice Partner “Great day - very helpful, brilliant information” Practice...

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Support Training - Dealing with difficult clients Support Training - Dealing with difficult clients

This seminar studies the numerous difficult situations often encountered in veterinary practice and gives guidance on how to get the best outcome using a combination of presentation and workshop sessions. Throughout the day we will look at the common difficult situations faced everyday in practice and provide strategies on how to resolve them successfully. There will be guidance on managing and controlling difficult people and the afternoon looks at sensitive issues that regularly occur and how to handle these professionally. Business Academy courses are for St Francis Group members. To find out more, to enrol for this course or to enquire about ALL the benefits of becoming an St Francis Group member, click the VIST MY WEBSITE link This is what some of our Business Academy delegates think of our courses: “…one of the most useful days of management CPD I have ever attended” Practice Partner “Great day - very helpful, brilliant information” Practice Manager “Really positive and reinvigorated for return to work” Receptionist

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Advanced Nursing and Critical Care

Thursday 23rd November 2017 Central London This CPD day will focus on the advanced nursing care required for the critical care patient. We will learn how to triage and assess the emergency patient so that we can quickly recognise and treat life threatening conditions. Topics to be covered include: How to perform an emergency triage Shock, what it is and how to treat it Intravenous fluid therapy Analgesia for emergency patients Anaesthesia of the septic patient What do when it all goes wrong- CPR www.centralcpd.co.uk www.vet-ecpd.com