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Creating A United Front – Key Skills For The Reception Team
The reception team play a pivotal role in the smooth running of any practice and provide an important link in communication between clients and the clinical team. They are the first point of contact our clients have with the practice and are involved in multiple steps of the client’s journey. This informal evening covers key areas that can lead to the success of any receptionist team and hence lead to improved efficiency of the practice as a whole. It will include an opportunity to learn from other attendees by sharing stories and successful strategies that work in practice.
- Back to basics – what are we trying to achieve as receptionists?
- Re-evaluating the client journey and customer value
- Creating a united reception team: what is your reception culture?
- Playing to your strengths and recognising others’
- Complaints handling
**This Reception CPD event includes dinner and will be held following our Business Management course.
Cost of this evening event is FREE to receptionists if a member of their practice is attending the Business Management course ***
London. SE17 3BN