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The Veterinary Defence Society is holding one-day communications training seminars for all members of the practice team.
The Team Approach Seminars will tackle some of the common problems in practice such as ineffective communication between practice and client. These seminars will be taking place near Manchester Airport, near Gatwick Airport and Norwich, priced at £190 for the first delegate and £150 for additional members of the practice team.
Managing Difficult Situations Seminars will focs on dealing with complaints, difficult and emotional clients and help develop the special skills needed to defuse these situations. These seminars will be takign place in Northampton, Belfast and Southampton, priced at £250 for veterinary surgeons and £215 for other members of the practice team.
You can also contact us for a bespoke quote for our In-Practice training and information on our 2012 Graduate Reunions (for 2011 graduates).
For further details, contact Marina Baxter c/o the VDS by telephone on 01565 652737, or email: mbaxter@vetdef. co.uk